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Issues with warranties when it comes to office equipment
A warranty for office machines is different than getting a warranty for a T.V. When your MFP goes down, you don’t have the luxury of waiting until it goes back up. Your day-to-day tasks are completed on the MFP and when it’s down, so is productivity in the office. Some machines come with a warranty on defective products and may offer repairs for a set period of time.
Most warranties are only a year- if a company offers one at all. While some companies may offer the option of an extended warranties (if the product fails or experiences a manufacturing defect), it does not cover a broken product. An MFP is one of the biggest investments, technology-wise, that you can make for your business. Why spend extra money to not be covered during a time of crisis?
Why choose a service contract?
When it comes down to it, a service contract takes the place of product warranties, as they are designed to perform expected maintenance or repairs. If you have an MFP in your office, it will require regular service and repair to perform optimally. When your MFP is running efficiently, it will contribute to improved productivity in the office and a healthier bottom line for your business.
The biggest benefit of a service contract: a technician
A service contract covers day-to-day problems, such as paper jams, copy quality, and error codes. Even if you have an extended warranty on your MFP to cover these claims, warranties do not include a technician coming to your office. With a service contract, you can also rest assured that a technician will be there within a specified amount of time to service and repair your machine, ensuring that you are back up and running as soon as possible.
