Your office automation service team is actually more important than you think. Consider this: how many times a day do you rely on items you’ve printed? Whether you’re presenting papers to an important client, mailing out letters, or printing contracts to sign, you rely on your office printer more often than you realize.
So when it breaks down, you notice. And when this happens, you want to make sure you pick an office automation service team that will get you back up and running in no time. Here are some features you should look for to determine if you’re getting the best service possible.
How honest are these service professionals? Are they going to tell you that you need to buy a new machine, even if it’s just a simple repair? Or are they going to be honest and let you know what kind of costs you’re looking at? A good service team is there to be on your side, so they should be upfront with you about your situation.
Are you able to call your service technician or do you have to wait until they come out to you on their own terms? A lot of service teams make their money on service calls. So, if they are willing to pick up the phone and try to help you troubleshoot, that’s a great sign that they’re really in it to help you. It will also help you get back to your routine faster, as it could just be a simple fix you need.
Of course, you want to work with someone who really knows what they are talking about. While you may not know much about printers, you can always tell when someone is completely versed in the inner workings of your machine. Strong knowledge is essential in getting your printer back up and running efficiently and quickly.
If you purchase your machines from an office automation company that provides its own service department, it’s a good idea to use their team. The more you can build a relationship with them, the better you will begin to work together to find the right solution. Instead of the company vs. the customer, you’ve got someone working alongside you to find the answers you need.
Want more information? Just ask us! All of our office automation service professionals are extremely knowledgeable and ready to help you out. We’ll put together a solution that helps you get your office back on track in no time, and we meet all of the criteria on this list.